the policies

 

Mikel’s COVID-19 Wavier & Re-Opening Agreement

We are excited to service your haircare needs beginning on May 12, 2020. As a precaution, we need to document all of our protocols for our re-opening during the 2020 pandemic due to COVID-19.
All salon guests must read, sign and agree to this wavier & the re-opening agreement must be signed by all of our guests in order to receive our services. An agreement may be acquired through email at Mikels.reservations@gmail.com
RELEASE OF LIABILITY AND AGREEMENT NOT TO SUE, INDEMNIFICATION, HOLD HARMLESS, LIMITATION OF WARRANTY

 

Salon Service Fee

Due to rising business costs, there will be an additional salon service charge of: $4.95 for haircut or styling services or $9.95 for hair color services

 

First time NEW Guest

We will require a credit card to book a reservation. In the event that the reservation is cancelled or rescheduled less the 48 hours or a no show, the credit card will be charged 50% of the services scheduled.

 

Appointment Cancellation & Rescheduling Policy

Our salon has a 48 hour cancellation/rescheduling policy.
If you cancel or change your appointment with less than 48 hours notice, you will be charged 50% of the service(s) booked.
This policy is in place out of respect for our stylists, spa therapists and clients. Cancellations with less than 48 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot. ALL SITUATIONS & EMERGENCIES ARE CAREFULLY CONSIDERED BY THE SERVICE PROVIDERS.

 

“NO-SHOWS”

Non-cancellations or “NO-SHOWS” will be charged 50% of the original service booked to be paid to your stylist at your next scheduled visit. In the event you miss three consecutive reservations without contacting the salon, you will be need to place a credit card number to hold the reservation and the card will be charged. You also have the right to “walk in” and see if a salon team member is available.

 

Late Guests Policy

We understand “life happens”. If for any reason you are expecting to be late by 10 minutes or more to scheduled reservation, please call us!
We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest schedule that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Tardiness may require rescheduling your reservation for another day.

 

Confirmation Calls

As a courtesy, we make every effort to notify you of your reservation date and time. We will call to confirm your service (upon request) prior to your reservation and you will receive an email and/or text message if we have your information on file. We confirm in advance as a courtesy because we know how easy it is to forget a reservation you booked months ago. However, it is your responsibility to remember your reservation dates and times and inform us if your contact information has changed.

 

Damage To Personal Belongings

We are not responsible to any damage to a salon guests personal belongings. We request that all salon guests that receive hair color, change into a robe as we want to color your hair not your clothing.

 

Child Safety Policy

To our current and future clients of the salon,
We write this notice with the utmost respect to the parents in our salon. Over half of our staff are parents themselves and understand that this can be a sensitive issue.
We feel as a business, children who visit the salon during their parents’ appointments or children who are unattended in the waiting area pose a safety issue. We work in an environment that has sharp scissors, razors, chemicals and hot curling and flat irons that can reach above 450 degrees. If something were to happen to your child, it would not only be devastating to you and your family, it would be equally as devastating to us.
We encourage parents to visit the salon without their children unless the child has an appointment. During their reservation, children need to be able to sit still so that the stylist can perform a quality service.
Please understand that our concern is the safety of your child. We write this notice without the intent of offending and hope that you will aid us in keeping our salon a safe environment. Please contact us if you have concerns or questions about our child safety policy.
We do provide services for children age 4 & up at regular prices.

 

Service Satisfaction

In the event that you are not satisfied with your service, we ask you to please contact your stylist within 7 days of that service. We would like every opportunity to meet and exceed your expectations, Please contact as soon as possible if we need to make any adjustments to the end results.

 

Color Bar Release Form

In the event that “at home hair color” or hair color correction is required, we will only perform the hair color services when a Color Bar Release Form is signed by the salon guest. Mikel’s Team has the right to refuse performing any hair color services at their discretion.

 

Hair Product Exchange & Return Policy

If you are not happy with the hair product we recommended, we would be happy to issue a product exchange or return (preferably unused) within 7 days of your purchase with a Mikel’s TPME receipt. If the product exchange is at less retail cost, a credit will be applied to the guest profile. If an exchange is greater than the retail cost, the salon guest would pay the difference.

 

Professional PRO Tools & Appliances

We are happy to register your new Professional Tool for you at the time of purchase. We highly recommend that you keep your receipt and original box in the event that you need to return it under it manufacturers warranty. Shipping costs to and from John Paul Mitchell Systems are the responsibility of the salon guest.
We do not exchange, refund or replace any Professional Tools.

 

Damaged Products

We will replace any damaged product (pump failure, etc.) with proof of purchase if returned before 30 days and as long as item is not expired. If your damaged item is no longer available at time of return, you will be issued an exchange for product only or store credit towards product only.

 

Gift Cards/Certificates

NO refunds will be given for gift card purchases. Gift Certificates are NOT redeemable for cash.

 

Service Pricing

All prices are subject to change without notice. Please check our website or service menu on YELP. You are also welcome to schedule a Style With Knowledge for current pricing.

 

Privacy Policy:

This privacy policy discloses the privacy practices for all salon guests registered with Mikel’s The Paul Mitchell Experience. This privacy policy applies solely to information collected by this web site or on the Guest Profile sheet and entered into our salon software.

 

What information do we collect?

We collect information from you when you register on our site or fill out a form. When ordering or registering on our site, you may be asked to enter your name, email address or other personal information as appropriate. You may, however, visit our site anonymously.

 

What do we use your information for?

Any of the information we collect from you may be used in one or more of the following ways:
To personalize your experience—your information helps us to better respond to your individual needs.
To improve our website—we continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service—your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
To send periodic emails. The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to occasional company news, updates, related product or service information, etc.Note: If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.
To administer a contest, promotion, survey or other site feature.

 

How do we protect your information?

We implement and maintain a variety of the latest security measures to protect the safety of your personal information when you enter, submit or access your personal information.

 

First Class Beverage Service

Salon Guests that would like to enjoy a glass of wine or frosty glass of beer

  • Must be 21 or older, proper ID required
  • Limit to 1 beverage per visit

Mikel’s has the right to deny serving anyone that seems to be intoxicated.
These beverages are complimentary and available to anyone 21 or older